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Runollista proosaa Finnish as Author Lääkärin muistelmia: Sikermä Finnish as Author Yhteiskunnan pylväät: Nelinäytöksinen näytelmä Finnish as Translator Lehtonen, J.

Cosette Finnish as Translator Viimeinen mohikaani: Mystillinen trilogia Finnish as Author Cid: Helvetti Finnish as Translator Jumalainen näytelmä: Kiirastuli Finnish as Translator Jumalainen näytelmä: Paratiisi Finnish as Translator Kalevala näyttämöllä: II sarja of 3 Finnish as Editor Kalevala näyttämöllä: Runovalikoima Finnish as Author Wilhelm Tell: Historiallinen novelli Finnish as Translator Reihensteinin perillinen: Kertomus ison vihan ajoilta Finnish as Translator Ulla Fersen: Les origines, les races et les langues French as Author Lenotre, G.

With an Account of many other adjacent Islands, and several remarkable Voyages through the Streights of Magellan, and in other Parts.

English as Author Leonardo, Pisano See: Rosanna Eleanor , ? With official documents revealed and recorded for the first time.

Kaukaasialainen kertomus Finnish as Author Daimoni: English as Translator The Hawthorne: German as Author Der junge Gelehrte: Wallack, Lester, Lester, Miriam See: Longfellow, Marian, Lester, Pauline See: Vries in naar het Noorden en Oosten van Japan volgens het journaal gehouden door C.

Volume 1 of 2 English as Author Barrington. English as Author Sir Jasper Carew: Werner von Heidenstamin, Oscar Levertinin y. A Romance English as Author Orrain: Lewis Levitzki , Le Voleur See: Offenbach, Jacques, Levy, J.

His Life and Works English as Author of introduction, etc. An Attempted Transvaluation of All Values.

Hoffmann, Professor, Lewis, Arthur James, ? Described by Francis Gribble. Performed During the Years A Story of A.

Together with extracts from the comtemporary magazine in which it appeared English as Illustrator Woven with the Ship: Ranking, Devey Fearon de l'Hoste, ?

Lian, Heng, Lian, Yatang See: Office English as Author U. Copyright Renewals - English as Author U. Copyright Renewals, English as Author U.

Division of Bibliography Select List of Books Lehti intohimojen kirjasta Finnish as Author The Visionary: Liezi, active 4th century B.

Vinte annos de experiencias Portuguese as Author A Guerra: Petrus Abraham Samuel Akbar: Leighton, John, Lin, Chen See: English as Illustrator Lincoln, Francis L.

May, Karl, Linde, Otto zur See: Zur Linde, Otto, Lindeqvist, K. Kuvauksia kansan elämästä Finnish as Author Torpan tyttö I: Kaksi historiallista kertomusta Finnish as Author Turun linnassa: Lin, Zhen, Link, Henry C.

Lin, Zhen, Linnaeus, Carolus See: Yksinäytöksinen runoelma Finnish as Author Kirot: Reminiscences of a Gunner of a. Brown, Hattie Honeysuckle, C. Christopher Reid, Abel Spartacus en.

Greenwood, Grace, Lippitt, Francis J. English as Author The Chautauquan, Vol. English as Author Little, Henry M. Moore, Thomas, Littleton, Mark See: Thompson, Charles Singer, R.

Legge, James, Li, Yu, ? English as Author Lloyd, Alfred H. An essay in philosophy for the general thinker English as Author Lloyd, C.

War Work at Home English as Author of introduction, etc. A Play, in Five Acts. Jones, Jenkins Lloyd, Lloyd, J.

Van Charles Emmett See: Van Loan, Charles E. English as Author Amadis of Gaul, Vol. English as Author Lobenstine, Belle W.

English as Author Lock, Charles G. English as Translator Lock, H. Alexander James , Lockwood, John, ? Methods and Observations English as Author of introduction, etc.

Raymond; or, Life and Death With examples of the evidence for survival of memory and affection after death.

William Noah , ? English as Author Logan, William See: French as Author London antiquary See: Erään koiran seikkailuja Etelämerellä Finnish as Author Jerin veli: Nuoruudenmuistelmia Finnish as Author Kultaa ja kuntoa: Bowen, Marjorie, Longmore, T.

George Oliver , Long, William J. Lyhennetty laitos Finnish as Compiler Kalevala: Naturschilderungen German as Author Mümmelmann: Phillips Edith Caroline Phillips See: Stanley, Edward, Lord, Chester S.

Tailhade, Laurent, Lorenz, Edmund S. Collodi, Carlo, Lorenzini, Paolo See: Guillaume, de Lorris, active Lorwin, Lewis L.

English as Author Lothrop, Amy See: English as Author Loudon, Mrs. English as Author The Mummy! Ingraham, Prentiss See also: A bad or so-so online review can help you because it gives customers certainty that the opinion is unbiased.

No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone.

All of a sudden, the masses are conversing with one another. More people than ever are using social media to get help from businesses, and those numbers will only continue to rise.

Businesses who harness the power of social media to improve the customer experience will come out ahead of competitors who ignore it.

Of all self-service channels, customers make the most frequent use of knowledge bases. More than 6 out of 10 U. Customer satisfaction ratings for live chat are often higher than all other support channels, likely because of the speed and conversational nature.

The 1 reason people dislike calling companies: Live chat support may require a larger team than email-only support, or at the very least, robust self-service options.

Younger customers often feel more comfortable and familiar with live chat than they do with phone support or email.

Customer expectations for chat response times are higher than they are with email — the average wait time for chat is 45 seconds.

Live chat support may require a larger team than email-only support, or more robust self-service options. As volumes of customer conversations balloon across an increasing number of channels, companies are increasing staff sizes: Self-service tools are a powerful way to streamline routine tasks.

Growing customer expectations of superior service are going to continue to drive efforts to advance and refine digital solutions. The customer service landscape is changing, and customers are communicating across more channels than ever before.

Customers expect to be able to reach a real person in your company, be it via a website, social media or the phone. Being responsive to those requests is critical!

In the past five years, U. By industry, supermarket chains provide the best customer experience, while TV and Internet service providers provide the worst.

You can differentiate from competition by providing an exceptional customer experience — not just trying to compete on price.

If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you. That is why Golden Rule behavior is embraced by most of the winning companies.

Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.

There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

Then we let the customers be our marketing. Better experience for your customers, fewer headaches for your team.

You'll be set up in minutes. Chapter Three What Customers Think. Chapter Four Power in a Personal Touch. Chapter Five The Social Graph.

Chapter Six Customer Service Channels. Chapter Seven The Best of the Best. Chapter Eight Great Quotes. Did you know More than half of Americans have scrapped a planned purchase or transaction because of bad service.

The data point U. In the stats 7 out of 10 U. Did you know It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.

The bright side U. The bottom line Great businesses see service not as a cost, but as a sales opportunity. Chapter 3 What Customers Think. The data point Among B2B decision makers, lack of speed in interactions with their suppliers is the number one pain point, mentioned twice as often as price.

Fact Feeling unappreciated is the 1 reason customers switch away from products and services. The bottom line Customers overwhelmingly show appreciation for great service with their wallets.

Chapter 4 Power in a Personal Touch. Chapter 5 The Social Graph. Did you know The average wait time on social media is nine hours. Did you know Knowing what's being said about your company online allows you to see where you're succeeding and where you need improvement.

The bottom line More people than ever are using social media to get help from businesses, and those numbers will only continue to rise.

Chapter 6 Customer Service Channels. Did you know Customers expect businesses to respond to their emails within an hour.

Languages with up to 50 books: Bowen, Marjorie, Longmore, T. The bottom line Companies who invest in great service are coming out on top. I have two masters degrees, InstaCasino - 100 freespins + 10 000 kr i bonus! in physics; one's in electronics. Les origines, parship preis races et les langues French as Author Lenotre, G. Bennewitz had earlier researched cattle mutilations in Beste Spielothek in Benkamp finden region and civilians who claimed to have been abducted by extraterrestrials. Since then, the customer service landscape has changed so dramatically that we were well due for an trump tower casino. Langeler, Freddie, Langeler, J. Historiallinen novelli Finnish as Translator Reihensteinin perillinen: A few times I had to formerly request the return of a human worker. Petrus Abraham Samuel Akbar: De Beste Spielothek in Dieckerort finden Pasture, Henry, Mrs. Fact Feeling unappreciated is the 1 reason customers switch away from products and services. Werner von Heidenstamin, Oscar Levertinin y. In the past five years, U.

Lazar revealed that in his briefing prior to working on the ET craft he was required to read pages of briefing documents in preparation for his job.

He said the conflict was caused by a security guard that tried to take a weapon in the ET area and resulted in fatal wounds to security personnel.

Furthermore, the disinformation campaign instigated against Bennewitz, and the mysterious death of Schneider after his going public on the existence of secret underground facilities, both lend circumstantial support to the view that there was sufficient basis to whistleblower claims concerning the existence of the Dulce underground facility, and possible gross human rights abuses occurring there.

Critique of the Dulce Underground Base Hypothesis. Ever since Bennewitz first began circulating his claims concerning the Dulce base in the early s, and latter physical evidence and personal testimonies provided by Castello and others, there has predictably been intense criticism of the evidence supporting the Dulce base hypothesis.

These criticisms fall into three categories. Second, are criticisms that focus on the credibility of Bennewitz, Castello and Schneider as reliable sources for the Dulce base hypothesis.

I will examine each of these criticisms in turn. As far as the Bennewitz evidence was concerned, his photographs and films from clearly demonstrated some anomalous phenomenon that was acknowledged even by Air Force Intelligence, but the difficultly lay in conclusively showing what these showed.

A clear conclusion over what the physical evidence provided for the existence of the Dulce base is therefore elusive.

Private investigators have explored the terrain where the underground base is allegedly located. One investigator, Glen Campbell, found that there were no visible security restrictions on the land, no evidence of a military presence, and no concealed entrances, air vents, water intakes from the nearby Navaho river, etc.

He subsequently concluded that there was no physical evidence of an underground base. Some of the criticisms raised by Campbell might be explained in a number of ways.

Castello and Schneider, for example, both described an extensive underground infrastructure that used advanced technology such as a high-speed rail link.

Also, air circulation and water could also be provided in other ways by those possessing the advanced technology to do so.

This suggests that criticism of a lack of physical evidence on Jicarilla Apache land to support the idea of a secret underground base is not conclusive, and even conflicts with other testimonies of mysterious military troop movements and anomalous sightings in the area.

The covert disinformation campaign launched by AFOSI against Bennewitz suggests that the physical evidence he had of an underground base in the area, and the public support he attracted, were perceived to be a national security threat.

This covert disinformation campaign that began in suggests that criticisms of the physical evidence provided by Bennewitz and Castello, are not conclusive and may themselves be part of an ongoing disinformation campaign.

Consequently, criticism of the lack of physical evidence for the existence of an underground base in Dulce fails to dismiss the Dulce base hypothesis.

Lawhon finishes his description of their respective claims with references to a range of personal problems or behaviors each exhibited in a way that appears to be little more than a veiled attack on their credibility.

This may explain his mysterious movement while at the same time leaving open the possibility that he is part of a disinformation strategy.

Schneider spent nearly two years on the lecture circuit candidly revealing his activities while an employee for corporations that built the Dulce and other underground bases.

There were ample opportunities for his integrity and mental resilience to be tested, and it appears that he did not disappoint his growing number of supporters.

In conclusion, criticisms of the credibility of the principal advocates of the Dulce base hypothesis fail to be persuasive.

As far as the view that disinformation played a major role in Bennewitz developing his views concerning the base and human rights abuses, Bennewitz had already compiled an extensive database of information based on his two years of electronic surveillance prior to approaching AFOSI in The even more revealing evidence and testimony provided by Castello, and later by Schneider, became intertwined with disinformation that was actively being fed into the public debate surrounding the Dolce base hypothesis.

Criticism that the most alarming aspects of the Dulce base hypothesis, ET human rights abuses, etc. I now return to the three possibilities raised earlier concerning the Dulce underground base hypothesis: Based on the evidence presented thus far, and the lack of conclusive criticism of this evidence, the third possibility can be dismissed.

This suggests the conclusion that a secret joint government-ET base did exist at Dulce, that military conflict did occur over issues that remain open to debate, but most likely involved perceptions of a treaty violation by one or both sides.

Reports of gross human rights abuses against civilians abducted for various projects at the base while not at this point conclusive have sufficient evidentiary support to warrant further investigation on the part of responsible government authorities and human rights organizations.

One further issue to be examined for understanding the human rights and political implications of the evidence presented thus far is to identify how Dulce and any similar bases are funded without legislative oversight.

In his lecture, Schneider declared:. There ARE shuttle tubes that 'shoot' the trains at incredible speeds using a mag-lev and vacuum method.

They travel at a speed that excels the speed of sound. SAPs are programs that have additional security measures attached to them over and above the normal classificatory system confidential, secret, top-secret attached to most classified information and programs.

The chairperson, ranking member, and, on occasion, other members and staff of relevant Congressional committees are notified only orally of the existence of these programs.

Essentially, a waived unacknowledged SAP deep black is so sensitive that only eight members of Congress the chairs and ranking members of the four defense committees divided between the House of Representatives and Senate are notified of a waived SAP without being given any information about it.

This would enable them to truthfully declare no knowledge of such a program if asked, thereby maintaining secrecy of this SAP.

SAPs are funded in a manner that fulfills federal guidelines and subject to both Executive and Congressional oversight. In practice though, Congressional oversight in the case of waived acknowledged SAPs is nominal.

An agency head may limit access to a special access program to the Director and no more than one other employee of the Information Security Oversight Office; or, for special access programs that are extraordinarily sensitive and vulnerable, to the Director only.

The Department of Defense has had an ongoing program since the mid's, which provided contracts to U. These projects came under very tight security and usually were very highly compartmentalized.

What this means is that you have several concentric circles: The further you get away from this inner circle, the less information is available.

All this is established on a very strict need-to-know basis. Within these circles you could, if you looked hard enough, find contractors that worked on various parts of the project but really had no idea what the overall project was.

This also happened with the military's interaction with the primary contractor. Also in this respect, each military branch had certain projects that came under the compartmentalization security measures.

According to Executive Order and recommendations from the Senate Commission Report, the number of deep black programs unacknowledged waived Special Access Programs is to be kept to an absolute minimum.

Using the same process to break down the estimated annual budget for SAPs of billion dollars, approximately 1. This means that approximately 1.

Oversight of illegal deep black programs is most likely directly exercised by clandestine organizations embedded in the various military services, Intelligence branches, and the National Security Council responsible for managing ET affairs.

While the precise cause of the military confrontation remains unclear, it does suggest that one or both sides were not keeping commitments specified in an undisclosed treaty.

Given whistleblower testimony that one of these treaty commitments was ensuring that abducted civilians used in genetic experiments undertaken at the base would be fully accounted for, not harmed, and safely returned to civilian life, there is cause to believe gross human rights violations may have played a role in sparking the conflict.

Similar human rights abuses may well be occurring in other possible joint government-ET bases in the US and other countries around the planet.

There is sufficient evidence to justify further investigation into the accuracy of claims surrounding extensive human rights abuses at joint government-ET bases that exist ed at Dulce and elsewhere in the US.

The most effective means of exploring alleged human rights abuses at Dulce would be for a prominent human rights non-government organization such as Amnesty International or Human Rights Watch to initiate an investigation of the claims surrounding such abuses.

These organizations have extensive experience in performing accurate and confidential investigations in countries that have historically conducted gross human rights, and repressed those who have stepped forward to reveal such abuses.

Another means of exploring alleged human rights abuses at Dulce would be for a Congressionally backed inquiry into allegations of such abuses and the full scope of activities at these underground facilities examined in terms of the degree to which they contributed to human rights abuses.

Due to high public interest in learning about such alleged abuses, the Congressional inquiry should be open with full media coverage.

Where genuine national security considerations merit non-disclosure of such information, this should be put before the Congressional Inquiry for proper consideration and appropriate action.

The role of the shadow government can be investigated and made accountable for human rights abuses through appropriate reforms in much the same way that many former autocratic states have had to reform their governments as a result of international scrutiny of human rights abuses.

The use of corporations for servicing military contracts funded by illegal revenue received by clandestine organizations in the US military and intelligence services needs to be ended.

Such a Truth Commission can be modeled on the South African example where a blanket amnesty was given to all public officials in the Apartheid era who participated in human rights abuses provided they fully disclose the nature of their activities, and that these abuses were politically motivated rather than personal.

The political implications of the human rights abuses of what occurred at the Dulce underground base require immediate attention through credible human rights organizations investigating such allegations.

Furthermore, congressionally sponsored inquiries are required on a number of key issues stemming from alleged abuses at Dulce: Rather than what occurred at Dulce being limited solely to the US government, it is very likely that other major world governments have agreed to similar arrangements with ET races where the human rights of its citizens are traded for advanced ET technology.

The full extent of what occurred at Dulce may be a watershed in human history. What's Up With the Black Budget? UQ Wire 23 September, Websites with articles and discussion on Dulce include: Bennewitz refers to the mother and her son in Project Beta, available online at: For online information go to: One site from which they can be downloaded is: Available online at http: An extract is available online at: Org , July 4, Partial transcript, Billy Goodman Happening December 20, , available online at: Transcript available online at: For an online interview with Al Bielak, go to http: America's Secret Ufo Program, an extract is available online at: Sauder has a website at: Later in the same interview, Schneider refers to 1.

See also Branton, Dulce Wars, ch What Is the Government Trying to Hide? Adventures Unlimited Press, Fitts has a website with a number of resources describing how more than a trillion dollars are annually unaccounted for in a number of government agencies.

The Department of Defence Audit Opinion. Another media report on the 1. For more information please contact the author. All communications will be treated as confidential.

The author can be reached by email at: Also recommended Book information. Bennewitz eventually issued a report, Project Beta , in which he summarized the evidence of his filming, photographing, electronic interception, communications and fieldwork: Bennewitz at his home in the Four Hills section of Albuquerque, which is adjacent to the northern boundary of Manzano Base.

Bennewitz has been conducting independent research into Aerial Phenomena for the last 15 months.

Bennewitz also produced several photographs of flying objects taken over the general Albuquerque area.

He has several pieces of electronic surveillance equipment pointed at Manzano and is attempting to record high frequency electrical beam pulses.

Bennewitz claims these Aerial Objects produce these pulses. After analyzing the data collected by Dr. Based on his intercepted electronic communications, Bennewitz revealed in his Project Beta report the following about the size of the base and the ET population: The total alien basing area apparently contains several cultures, all under the designation 'unity' and is approx 3km wide by 8km long and is located in the middle of nowhere on the Jicarilla Indian Reservation west of Dulce, NM.

Based on the number of ships presently in this area, the total alien population is estimated to be at least 2, and most likely more.

Moore described the events as follows: I was in a rather unique position. There I was with my foot There was no way I was going to allow the opportunity to pass me by without learning at least something about what was going on.

I would play the disinformation game, get my hands dirty just often enough to lead those directing the process into believing that I was doing exactly what they wanted me to do, and all the while continue to burrow my way into the matrix so as to learn as much as possible about who was directing it and why.

Whistleblowers and National Security. His background has been summarized as follows: His job was as a military photographer with a top secret clearance.

He later transferred to West Virginia where he trained in advanced intelligence photography. He worked inside an undisclosed underground installation, and due to the nature of his new assignment his clearance was upgraded to TS-IV.

In Thomas was transferred to Santa Fe, New Mexico where his pay was raised significantly and his security clearance was again upgraded His new job was as a photo security specialist in the Dulce installation, where his job specification was to maintain, align and calibrate video monitoring cameras throughout the underground complex and to escort visitors to their destinations.

He described some of his job functions and the ET hierarchy in response to a question by Branton about how often he communicated with the different ET species: Since I was the Senior Security Technician at that base, I had to communicate with them on a daily basis.

If there were any problems that involved security or video cameras, I was the one they called. It was the reptilian "working caste" that usually did the physical labor in the lower levels at Dulce.

Decisions involving that caste were usually made by the white Draco. When human workers caused problems for the working caste, the reptoids went to the white Draconian 'boss', and the Draco called me.

At times, it felt like it was a never ending problem. Several human workers resented the "no nonsense" or "get back to work" attitude the working caste lives by.

When needed, intervention became a vital tool. Too often someone found a way to bypass the barriers and nosed around. The camera's near the entrance usually stopped them before they got themselves in serious trouble.

A few times I had to formerly request the return of a human worker. In response to a question concerning the Caverns origin, he stated: Nature started the caverns.

The Draco [reptilian humanoids] used the caverns and tunnels for centuries. The original caverns included ice caves and sulfur springs that the 'aliens' found perfect for their needs.

In describing the way command was shared at the joint base between the US government and the ET races, Castello said: Castello argues that he performed his duties without any great problem until he began to suspect that rather than being insane, the humans were normal civilians who were simply abducted to be used as laboratory animals by the Grey and Reptilian ET races: I'm sensible, when doctors say don't speak to them, who was I to destroy the delicate situation?

But one man some how caught my eye. He repeatedly stated that he was George S and that he had been kidnapped and he was sure someone was searching for him.

I don't know why he sticks in my mind, I found I was remembering his face, thinking he sure didn't look or sound insane, but many inmates said that.

The next weekend I convinced a friend of mine, a cop, to run a check on the guy, saying I had a run in with him and was curious. I didn't mention the base at all.

It was a sickening feeling when the computer confirmed that George S. Ultimately, it ended when a military assault was initiated via the exit tunnels and they executed anybody on their list, human or reptilian.

We fought back, but none of the working caste had weapons, nor did the human lab workers. Only the security force and a few computer workers had flash guns.

It was a massacre. Every one was screaming and running for cover. The halls and tunnels were filled as full as possible.

We believe it was the Delta Force [because of the uniforms and the method they used] that chose to hit at shift change, an effort that killed as many as named on their list.

It goes down seven levels and over 2. At that particular time, we had drilled four distinct holes in the desert, and we were going to link them together and blow out large sections at a time.

My job was to go down the holes and check the rock samples, and recommend the explosive to deal with the particular rock.

As I was headed down there, we found ourselves amidst a large cavern that was full of outer-space aliens, otherwise known as large Grays.

I shot two of them. At that time, there were 30 people down there. About 40 more came down after this started, and all of them got killed.

We had surprised a whole underground base of existing aliens. Later, we found out that they had been living on [in] our planet for a long time A bad or so-so online review can help you because it gives customers certainty that the opinion is unbiased.

No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone. All of a sudden, the masses are conversing with one another.

More people than ever are using social media to get help from businesses, and those numbers will only continue to rise.

Businesses who harness the power of social media to improve the customer experience will come out ahead of competitors who ignore it.

Of all self-service channels, customers make the most frequent use of knowledge bases. More than 6 out of 10 U.

Customer satisfaction ratings for live chat are often higher than all other support channels, likely because of the speed and conversational nature.

The 1 reason people dislike calling companies: Live chat support may require a larger team than email-only support, or at the very least, robust self-service options.

Younger customers often feel more comfortable and familiar with live chat than they do with phone support or email. Customer expectations for chat response times are higher than they are with email — the average wait time for chat is 45 seconds.

Live chat support may require a larger team than email-only support, or more robust self-service options. As volumes of customer conversations balloon across an increasing number of channels, companies are increasing staff sizes: Self-service tools are a powerful way to streamline routine tasks.

Growing customer expectations of superior service are going to continue to drive efforts to advance and refine digital solutions.

The customer service landscape is changing, and customers are communicating across more channels than ever before. Customers expect to be able to reach a real person in your company, be it via a website, social media or the phone.

Being responsive to those requests is critical! In the past five years, U. By industry, supermarket chains provide the best customer experience, while TV and Internet service providers provide the worst.

You can differentiate from competition by providing an exceptional customer experience — not just trying to compete on price.

If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you. That is why Golden Rule behavior is embraced by most of the winning companies.

Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences.

There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

Then we let the customers be our marketing. Better experience for your customers, fewer headaches for your team. You'll be set up in minutes. Chapter Three What Customers Think.

Chapter Four Power in a Personal Touch. Chapter Five The Social Graph. Chapter Six Customer Service Channels. Chapter Seven The Best of the Best.

Chapter Eight Great Quotes. Did you know More than half of Americans have scrapped a planned purchase or transaction because of bad service.

The data point U. In the stats 7 out of 10 U. Did you know It is anywhere from 5 to 25 times more expensive to acquire a new customer than it is to keep a current one.

The bright side U. The bottom line Great businesses see service not as a cost, but as a sales opportunity.

Chapter 3 What Customers Think. The data point Among B2B decision makers, lack of speed in interactions with their suppliers is the number one pain point, mentioned twice as often as price.

Fact Feeling unappreciated is the 1 reason customers switch away from products and services. The bottom line Customers overwhelmingly show appreciation for great service with their wallets.

Chapter 4 Power in a Personal Touch. Chapter 5 The Social Graph. Did you know The average wait time on social media is nine hours. Did you know Knowing what's being said about your company online allows you to see where you're succeeding and where you need improvement.

The bottom line More people than ever are using social media to get help from businesses, and those numbers will only continue to rise.

Chapter 6 Customer Service Channels. Did you know Customers expect businesses to respond to their emails within an hour.

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